We understand that Solution Support is a cost sensitive matter for our customers and so we offer the following options to suit your budget:

• Basic Support
  This option provides our customers with Software Updates (error corrections and minor improvements), Documentation (Configuration & User Guides) and Customer Forum access.


• Extended Support
  This option includes all Basic Support services. In addition it allows our customers to use our ticket based support system to create a Service Request (Web or Email) and to access our Knowledgebase.


• Premier Support
  This option includes all Basic and Extended Support services. Furthermore, it adds High Priority Support (phone based support) to meet the demands of our most challenging customers.

All Solution Support options may vary by software solution.